Cancellation IC Berlin on 19 and 20 March

Lost property

Annoying when you have left or even lost something at a station or on a train. Especially when it happens abroad. Because how can you get your belongings back? On this page, we have collected all the information so you know what to do in such a situation.

What to do?

  • If you have lost something at the station, your items will be kept at the station where they were found. Check with the service desk at the station whether your item has been handed in there.
  • If you have accidentally left your belongings on the train, they will be kept at the station of the train's final destination.

Below you will find information per country on how to report your lost item online. Please check the destination country of your train for this.

What to do when you lost something in the Netherlands?

1. Enquire at the station

Lost something? If so, please report this to the NS service desk at the station. Found items are kept here for up to 5 days free of charge.

2. Post an search request

After 5 days, items are sent to the Central Lost Property Office, where they are kept for up to 3 months. If your property is not (or no longer) present at the station where you lost it, you can place a search request online (Dutch form). This allows us to find out if your property has been found. More information about lost and found items

3. Lost property home delivery service

When we know you are the lost property’s owner, it will be delivered to your home. The minimum cost for this is € 15. If goods larger than 1 metre and/or weighing more than 10 kilos are sent, we will charge extra. For shipments abroad, the real costs will be charged.

What to do when you lost something in Belgium?

If the final destination of your international train is in Belgium, complete the form to report a lost item on the site of the Belgian Railways (click on the orange 'Report your lost property' button). There is a € 5 charge when collecting it at the station.More information about lost and found items in Belgium

What to do when you lost something in Germany?

If the final destination of your international train is in Germany, complete the form to report a lost item on the site of the German Railways.

You can declare objects starting from an estimated value of € 15. This rule does not apply to objects with immaterial value (e.g. photo albums, signed books, etc.). Lost objects with a daily value of less than € 15 and with no identifiable immaterial value will not be registered on the German lost property platform. Please enquire at the lost property office at the station whether your item has been turned in there. More information about lost and found items in Germany

What to do when you lost something in France?

If the final destination of your international train is in France, complete the form to report a lost item on the site of the French Railways (in French).

Items are returned to the owner upon presentation of proof of identity and payment of a refund fee of € 5 or € 10 (depending on the value of the item). These fees cover storage, verification, management and administrative processing.
More information about lost and found items in France (in French)

What to do when you lost something in Austria?

If the final destination of your international train is in Austria, complete the form to report a lost item on the site of the Austrian Railways.More information about lost and found items in Austria

What to do when you lost something in the United Kingdom?

Have you lost something in the Eurostar departure hall or on the train? If so, send an email to the Eurostar lost property office: lost.property@eurostar.com. All non-perishable goods are kept for 28 days.

Have you lost something at St Pancras International station outside the Eurostar area? If so, contact the lost property office at customerservice@excess-baggage.com or +44 20 8090 9922. You can also register your items on lost.property@eurostar.com.More information about lost and found property at Eurostar