It's an unpleasant experience to forget or even lose something at a station or on a train. Especially when it happens abroad. Because how do you get your property back? On this page we have collected all information and tips so that you will know what to do in such a situation.
- 3 tips concerning lost or stolen items
- Home delivery of found objects
- Information per train carrier
3 tips concerning lost or stolen items
1. Enquire at the station
Have you lost something? Then please report this at the NS Service office at the station. Found objects are kept here for 5 days - free of charge. Our employees will return it to you if you are able to provide an exact description of the object. Please note that the opening hours of the offices vary per station, especially during the evenings and in the weekend.
2. Placing a request for tracing your lost items
If your property is not or no longer at the station where you lost it, you can also place a request for tracing it by calling the following number: 0900-321 21 00 (€ 0.80 p/m), available Mondays through Fridays from 08.00 to 20.00 hrs.
3. Central Lost and Found office
Eventually found objects are brought to the Central Lost and Found office in Utrecht, where they are kept for a maximum of 3 months. Did you lose something a while ago? Then please complete the 'opsporingsformulier' that you can find on NS.nl, as it will enable us to investigate whether your belongings have been found. The form (in Dutch) will ask you 1. the date and location you lost the item, 2. to describe the missing item and 3. your personal contact details. You will receive a response within 3 weeks.
Home delivery of found objects
Found objects of which the owner is (or has become) known will be delivered to the owner's home. This will cost at least € 15. When we have to send an object that is larger than 1 metre and/or heavier than 10 kilograms, there will be an additional charge. In the case of deliveries abroad, the actual cost will be invoiced.
Information per train carrier
Did you accidently leave something behind on the train? Then it will be kept at the destination station of that train. If you lost something at the station, it will be kept at the Lost and Found office of that station. Objects are usually kept for 28 days at the Lost and Found office. If you contact them, please mention: the date you lost it, the train number, description of the object and your contact details.
St Pancras, Ashford and Ebbsfleet
Tel: +44 (0)8448 22 44 11, press 1
Opened Mondays through Fridays from 10.00 to 17.00 hrs (GMT).
Tel: +32 (0)2 224 88 62
Fax: +32 (0)2 224 57 68
This NMBS office is open 24 hours a day. Collecting lost items costs € 3.80.
From Great Britain: go to www.sncb.be, click on 'Klantendienst' and then 'Verloren voorwerpen'.
Lille Europe Tel/fax: +33 (0)3 28 55 71 63 Email: firstname.lastname@example.org This SNCF office is open 7 days a week from 7.30 to 19.00 hrs. Calais Frethun Tel: +33 (0)3 21 46 81 65 Paris Gare du Nord Service Objets Trouvés, 112 rue de Maubeuge, F-75010 Paris Tel/Fax: +33 (0)155 315 643 (only information line, no answering machine) Email: email@example.com This SNCF office is open every day from 8.00 to 13.00 hrs and from 14.00 to 20.00 hrs.
To request the return of lost items, send your information per post or per fax together with your contact details. Usually you will receive a response within 3 weeks.
Did you lose or forget something on board the train? Then contact the lost property department at your destination: Bruxelles-Midi/Brussel-Zuid Tel: +32 2 224 88 62, Fax: +32 2 224 57 68 Liège-Guillemins/Luik-Guillemins Fax: +32 4 241 26 56 Paris-Nord Tel: +33 1 55 31 15 75, Fax: +33 1 55 31 58 40 Lille Tel: +33 3 28 55 71 63 Köln Hbf Tel: + 49 221 141 31 25, Fax: +49 221 141 25 63 For Germany Tel: +49 202 35 24 42 For the Netherlands Tel: 0900 321 21 00 or from abroad +31 30 7515155
When you quickly discover that you forget something on the train, it is advisable to immediately approach a service staff member of DB who is present on the platform. Otherwise, go to a service desk as quickly as possible so that the train stewards can be contacted.
After your journey, you can inform the DB Fund Service by filling out a form on www.bahn.com.
DB Fundservice Döppersberg 37, 42103 Wuppertal, Duitsland Fax: +49 202 352317 Email: firstname.lastname@example.org
Have you lost something on the train or at the station? All items are kept at the station at Lost Property for a month. The staff will gladly give your item back to you after you identify it and pay the fee of between € 5 and € 10 (depending on the value of the object). These fees cover the storage, verification, management and administration costs.
Should you not find your property here, our staff can help you fill out a form to make further inquiries.
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