Go to:

Internet Support Desk

You can contact our Internet Support Desk for any questions or queries that may arise when booking tickets online.

Telephone number: 030-2300023
Domestic journey: +31 30 7515155 (NS Domestic Customer Service)
Opening hours: 24 hours a day, 7 days a week

NS International Service Center

To book your train tickets by telephone, you can contact the NS International Service Center.

Telephone number: 030-2300023
Opening hours: 24 hours a day, 7 days a week

Customer Service

You can contact the NS International Customer Service office if you have questions, complaint or comments. You can also send an email.

NS International Service Center
Postbus 2552
3500 GN Utrecht

Tip: If you are submitting a request for compensation or a complaint, please do not forget to include your original ticket along with the request.

Office address NS Internationaal

NS Internationaal B.V.
Laan van Puntenburg 100
3511 ER Utrecht


In every EU country, the Ministry appoints a supervisor. This body supervises the correct compliance with the European Regulations on Passenger Rights. In the Netherlands supervision is the responsibility of ILENT (The Human Environment and Transport Inspectorate). Customers can contact ILENT on tel: 088-4890000 or via the website:

Book your train ticket


View my booking

Need help?