The possibilities for taking luggage differ per train company. On this page you will find an overview of the main rules regarding luggage for all NS International train services.
- Intercity Brussels
- ICE International and Intercity Berlin
- Luggage Italy
- Luggage service
- Lost and found
Luggage Intercity Brussels
You are advised to only take luggage that you can easily carry on board and that can be placed in the storage spaces provided. Small-sized luggage can be placed in the luggage racks above the seats and there are special spaces between the seats for the larger luggage items.
You may bring along 2 large pieces of luggage and a single piece of carry-on luggage. At the end of each carriage, there are luggage racks where you can place larger luggage items. It is not permitted to take tandems and other bulky items with you.
Please note: It is mandatory in France that all bags on board Thalys have a label attached containing a passengers first name and surname.
Placing luggage in strorage areas is mandatory
To ensure safety, the following items must be place in the luggage storage area:
- (Electric) wheelchairs
- Strollers (folded)
- Bicycles in a slipcover of 120 x 90 cm (front wheel removed)
- Folding bicycles
- Skis is a slipcover
- Wakeboards in a slipcover 120 x 90 cm
- Portable musical instruments
- Additional storage space is provided on board Sun-Thalys and Ski-Thalys
Please note: If the rules and conditions are no adhered to a fine of € 30 can be given or your luggage may be rejected.
You may bring 2 large items of luggage and a single piece of carry-on luggage. At either side of each carriage, there are luggage racks where you can place your luggage. It is not permitted to take tandems and other bulky items with you.
- Travel bags, backpacks, suitcases
- Folding bicycles (bicycles must be folded and packed)
- Bicycles with detached front and back wheel, and packed in a case no larger than 120x90 cm
- Strollers (folded)
- Surfboards (packed, maximum dimensions 120x90 cm)
- (Electric) wheelchairs (folded)
Besides the luggage permitted to take on board of Eurostar (maximum of 2 medium-sized suitcases of maximum dimension 85cm, and 1 piece of carry-on luggage) it is possible to transport extra luggage with Eurostar.
More information about restricted items can be found at www.eurostar.com
Extra (large) luggage
Eurostar can transport the extra luggage, as well as bulky items, as registered luggage. Every passenger can register up to 3 pieces of luggage, of which 1 bicycle per person. Registered luggage is only permitted on the following route: Brussels / Paris / Lille - London (and vice versa). Luggage can be registered at a luggage office.
- Brussel Zuid, office 'Bagage', this is located between the Eurostar check-in spot and the Travel Centre, between 07:00 - 22:00 hrs, tel.: +32 22 24 88 62.
- London St. Pancras, Euro Dispatch Centre, between 07:00 - 22:00 hrs, tel.: +44 8705 850 850.
- Paris Nord, Sernam, between 07:00 - 22:00 hrs, tel.: +33 1 48 74 14 80.
At the arrival station, luggage can be collected within 24 hours. The cost (to be paid in local currency) are:
- Suitcases, briefcases and other items of less than 30 kilo: € 20
- Large-sized luggage: Bicycles (tandems are not permitted), large musical instruments: € 30
Luggage lost or forgotten?
If you have accidentally left your luggage on a Eurostar train, you can call the following number for information: +32 2 22 48 701.
Luggage ICE International & Intercity Berlin
You are advised to only bring luggage that you can easily carry and that can be stored in the spaces provided (max 3 pieces). Smaller pieces of luggage can be placed in the luggage racks above the seats; for the larger pieces of luggage you may make use of the spaces between the seats that have been specifically designed for this purpose.
On board of Italian (international) day trains, it is only permitted to bring carry-on luggage. There is a limited space for luggage.
On board of Italian (international) night trains, every passenger is permitted to take one suitcase or travel bag besides a piece of carry-on luggage. The luggage can be placed in the spaces provided under chairs, beds or other storage areas in the compartment.
Lost and found
It is unpleasant to forget or even lose something at a station or on board a train. NS International would gladly help you find what you are missing and has some advice and tips that may help you to find whatever it is that you have lost.