It's great when your kept informed of the latest travel updates during your trip. Is your train on time? Has a train service been cancelled? Where should you switch trains? We can give you a helping hand. On this page you will find information that will help you along when you're on your journey.
- Up-to-date with the latest travel information
- Unforeseen changes in the schedule
- Gates at train stations in the Netherlands
- Switching trains
- Lounges where you can wait in comfort
- Compensation for delays
Up-to-date with the latest travel information
Discover how we can keep you informed before you begin your journey and while you travel. We can keep you informed in real time about departure times and departure platforms, but also about possible changes during your trip, from your departure in the Netherlands to your destination over the border.
See the overview of current travel information. Here you will find all the current delays and disruptions of international trains and trains within the Netherlands, but also information about scheduled engineering works.
NS International App - Your personal travel monitor
Travelling to a destination in Europe? Download the NS International App for Android or iOS. You will be kept informed about potential delays or platform changes during your journey and receive customised travel advice if you are going to miss your connection. This app will always keep you up-to-date, whatever happens!
Travel information on Twitter
Follow us on at @NSInt_ and automatically receive information about delays and cancelled services (in Dutch only).
Unforeseen changes in the schedule
Unfortunately, it can occur that trains do not run according to the timetable because of disturbances, emergencies or unexpected weather conditions. Below are our tips on what you can do in such situations.
Are you at a Dutch station?
Ask the Train Manager, service employee or employees at the Ticket & Service office for possible alternatives, any additional travel time and the validity of your ticket. They will be happy to assist you. The announcements and LED displays will keep you informed of the current situation. At smaller stations you can consult the information pillars with blue button.
Are you at a foreign station?
|If you are at:||Then go to:|
|Brussel Zuid/Midi||Railteam counter in the station's main hall|
|London St Pancras||Eurostar counter at the terminal|
|Paris Nord||Thalys counter in the station's main hall|
|German stations||DB Reisezentrum|
At the other foreign stations you can go to the sales counters for international rail services. On the page Station maps you will find where these counters are located. You can also go to these counters if you have any questions or want to rebook your ticket.
Are you on the train?
You will be kept informed by the announcements from the Train Manager. If you have any questions that are specifically about your trip, you can ask the Train Manager when he or she comes by. Let the Train Manager know as soon as possible if you expect the disruption to affect the rest of your trip. Of course we will do our best to ensure that your trip runs as smoothly as possible.
Gates at train stations in the Netherlands
We increasingly use gates at train stations in the Netherlands. We do so to increase the safety of our customers and staff on the stations. Fare dodgers cause a great deal of nuisance and sometimes make our passengers and staff feel unsafe. The introduction of gates means that fare dodgers are no longer able to enter the station, making both the station and trains safer.
Do you not have a direct connection, but need to switch trains somewhere? On the page Transit stations you will find all relevant information per station.
Lounges where you can wait in comfort
Lounges are also available at foreign stations for our 1st class passengers. Change your waiting time into working time by making use of the available computers and meeting rooms. Or you can come and relax by drinking a hot cup of coffee and reading one of the many national and international newspapers on offer. Go to the page European lounges to find out where the lounges are located and what the terms and conditions are.
Compensation for delays
Did you have any delays during your journey? NS International will do all it can to compensate you for the hassle. If you would like to know if you are eligible for financial compensation, please check Compensation for delays to see if it applicable in your case.