Contact options NS International

  • Phone number: 030-2300023. 24 hours a day, 7 days a week. For booking traintickets by telephone and other questions.
  • E-mail: Unfortunately, we currently have a backlog in answering email. It may take several weeks before you get an answer.
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Office address NS Internationaal

NS Internationaal B.V.
Laan van Puntenburg 100
3511 ER Utrecht


In every EU country, the Ministry appoints a supervisor. This body supervises the correct compliance with the European Regulations on Passenger Rights. In the Netherlands supervision is the responsibility of ILENT (The Human Environment and Transport Inspectorate). Customers can contact ILENT on tel: 088-4890000 or via the website:

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